Write to Heal Centre ("we", "us", "our") is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
By using our website at writetohealcentre.com or enrolling in any of our courses, programs, or workshops, you agree to the practices described in this policy.
Write to Heal Centre is an Australian-based provider of reflective writing courses, narrative medicine programs, and wellbeing workshops for medical professionals, corporate teams, and individuals. We deliver programs online and in-person across Australia and the United Arab Emirates.
We are bound by the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained within it.
We collect personal information that you voluntarily provide when you:
This information may include:
When you visit our website, we may automatically collect certain technical information including:
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing your course enrolment and payment | Contractual necessity |
| Providing access to course content and tracking your progress | Contractual necessity |
| Issuing CPD completion certificates | Contractual necessity |
| Responding to your enquiries and providing customer support | Legitimate interest |
| Sending course-related communications and updates | Contractual necessity |
| Sending marketing emails and newsletters (where opted in) | Consent |
| Improving our website, courses, and services | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Fraud prevention and security | Legitimate interest |
Your writing is yours alone. Any reflective writing, personal stories, or creative submissions you make as part of a course or program are treated with the highest level of confidentiality. They are never shared with third parties, your employer, colleagues, regulatory bodies, or any other person without your explicit written consent.
Your writing submissions are:
In corporate and group programs, any reporting we provide to the commissioning organisation contains only aggregated, fully anonymised insights. Individual writing is never disclosed.
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website or learning platform. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
We work with trusted third-party providers to deliver our services, including:
All service providers are required to handle your data securely and in accordance with our instructions and applicable privacy laws.
To issue AMA-accredited CPD certificates, we may need to share your name, professional registration details, and course completion information with the Australian Medical Association. This is done only for the purpose of verifying and recording your CPD activity.
We may disclose your personal information where required to do so by law, court order, or government regulation, or where necessary to protect the safety of any person.
Write to Heal Centre operates primarily in Australia and the UAE. Some of our third-party service providers may be located overseas. Where we transfer personal information outside Australia, we take reasonable steps to ensure it receives equivalent protection to that required under Australian privacy law.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
We take reasonable and appropriate steps to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include:
No method of data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
Under the Australian Privacy Act, you have the following rights in relation to your personal information:
To exercise any of these rights, please contact us at info@writetohealcentre.com.au. We will respond within 30 days.
Our website and services are intended for adults aged 18 years and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
Where you have opted in to receive marketing communications from us, we may send you emails about new courses, programs, wellbeing insights, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by emailing us at info@writetohealcentre.com.au. We will process your request promptly and no later than 5 business days.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Act, please contact us in the first instance:
We will acknowledge your complaint within 5 business days and work to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
For any privacy-related enquiries, requests, or concerns, please contact us:
Write to Heal Centre
Available in Australia & Dubai
Email: info@writetohealcentre.com.au
Phone: +61 433 558 125
We respond to all privacy enquiries within 5 business days.
