At Write to Heal Centre, we are committed to delivering programs of the highest quality and to your complete satisfaction. We understand that circumstances change, and we have designed this policy to be as fair and transparent as possible.
Please read this Refund Policy carefully before making a purchase. By completing a purchase, you confirm that you have read and agreed to these terms.
We stand behind every course and program we offer. If you are not satisfied, we will work with you to make it right — whether that's a refund, a transfer, or finding the right program for your needs.
All online courses purchased through Write to Heal Centre are covered by our 30-Day Money-Back Guarantee. If for any reason you are not satisfied with a course, simply contact us within 30 days of your purchase date and we will issue a full refund.
| Condition | Refund Available? |
|---|---|
| Request made within 30 days of purchase | ✅ Full refund |
| Request made after 30 days of purchase | ❌ Not eligible |
| CPD completion certificate has been downloaded | ❌ Not eligible |
| Course accessed and partially completed | ✅ Full refund (within 30 days) |
| Course fully completed | ❌ Not eligible |
Please note: Once a CPD completion certificate has been downloaded or issued, the course is considered fully delivered and refunds cannot be processed regardless of the date of purchase.
For live online workshops, in-person facilitated sessions, and corporate group programs, the following cancellation and refund terms apply:
| Notice Given | Refund or Credit |
|---|---|
| 14 or more days before the program start date | Full refund — or transfer to another available date at no cost |
| 7 to 13 days before the program start date | 50% refund — or full credit toward a future program (valid 12 months) |
| 2 to 6 days before the program start date | No refund — credit toward a future program at our discretion |
| Less than 48 hours before the program start date | No refund or credit |
| No-show (failure to attend without prior notice) | No refund or credit |
If you are unable to attend a live workshop, you may transfer your enrolment to a colleague or another person at no additional cost, provided you notify us at least 48 hours before the program start date. Please email us the name and contact details of the replacement participant.
For organisations that have booked group programs, workshops, or ongoing facilitation services, the following terms apply:
A non-refundable deposit of 30% of the total program fee is required to confirm a corporate booking. This deposit covers program design, scheduling, and facilitator preparation time.
| Notice Given | Refund of Remaining Balance |
|---|---|
| 21 or more days before the program | Full refund of balance (deposit non-refundable) |
| 14 to 20 days before the program | 50% refund of balance (deposit non-refundable) |
| Less than 14 days before the program | No refund of balance |
If an organisation needs to postpone a program, we will make every effort to reschedule at a mutually convenient time at no additional cost, provided at least 14 days notice is given. Postponements with less than 14 days notice may incur an administrative fee of up to $250.
In the unlikely event that Write to Heal Centre needs to cancel or postpone a program due to circumstances beyond our control (including but not limited to illness of the facilitator, technical failure, or force majeure events), we will:
Write to Heal Centre accepts no liability for any indirect costs or consequential losses arising from a cancellation or postponement, including travel, accommodation, or lost time.
If you experience a technical issue that prevents you from accessing your course, please contact us immediately at info@writetohealcentre.com.au. We will work to resolve the issue as quickly as possible.
If a technical issue on our end prevents access to a course for more than 72 hours, we will offer you:
We understand that sometimes a course or program may not be the right fit. Under our 30-Day Money-Back Guarantee for online courses, no reason is required for a refund request. For live programs and workshops, the cancellation terms in Section 2 apply regardless of the reason for cancellation.
All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. Refunds will be issued for the full amount paid including GST. For international payments, refunds are processed in Australian Dollars (AUD). Any currency conversion fees or exchange rate differences are outside our control and will not be compensated.
If you are unhappy with the outcome of a refund request, please escalate your concern to us in writing at info@writetohealcentre.com.au. We will review your case within 5 business days and provide a written response. We are committed to resolving all disputes fairly and promptly.
If you remain unsatisfied after our internal review, you may contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or the NSW Fair Trading at www.fairtrading.nsw.gov.au.
Our Refund Policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes any rights you have as a consumer under the ACL, including the right to a remedy where a service fails to meet a consumer guarantee.
We're here to help. If you have any questions about our Refund Policy or wish to request a refund, please contact us:
Write to Heal Centre
Email: info@writetohealcentre.com.au
Phone: +61 433 558 125
Available: Monday to Friday, 9am – 5pm AEST
We acknowledge all refund requests within 2 business days.
